Complaints Procedure
Complaints Procedure
Derma Medical Complaints Procedure
At Derma Medical, we are committed to providing high-quality training, education, and customer service. We value feedback from our delegates, clients, and partners and take all complaints seriously. We use complaints as an opportunity to improve our services and ensure a positive experience for everyone.
How to Make a Complaint
If you are dissatisfied with any aspect of our services, training courses, customer support, or interactions with our team, please let us know as soon as possible.
You can submit a complaint by:
Email: [email protected]
Phone: +1 (786) 288-2550
Post: Derma Medical, ByrdAdatto, 8150 N. Central Expy, Ste. 930, Dallas, TX 75206
Please include:
- Your full name
- Contact details
- Details of your complaint
- Relevant dates and course information (if applicable)
- Any supporting documentation or evidence
- The outcome you are seeking
Our Complaints Process
Step 1 – Acknowledgement
We will acknowledge receipt of your complaint within 2 working days of receiving it.
Step 2 – Investigation
Your complaint will be reviewed by an appropriate member of the team who was not directly involved in the matter where possible. Where deemed necessary, escalation to management will occur. We may contact you for additional information if required.
Step 3 – Response
We aim to provide a full written response within 10 working days. If the matter is complex and requires additional time, we will keep you informed of progress and provide an updated timescale.
Step 4 – Escalation
If you are not satisfied with our response, you may request that your complaint be escalated to a senior manager or director for a final review.
We aim to complete the escalation review within 10 working days of receiving the request.
Confidentiality
All complaints will be handled confidentially and in accordance with applicable data protection laws. Information will only be shared with individuals involved in investigating and resolving the complaint.
Continuous Improvement
We record and monitor complaints to help us improve our services, training programmes, and customer experience. Feedback is welcomed and appreciated.
Contact Us
For any questions regarding this procedure or to submit a complaint, please contact:
Derma MedicalÂ
Email: [email protected]
Phone: +1 (786) 288-2550
Website: https://dermamedicalus.com
Effective Date: June 2026
Review Date: June 2027